How we work
A working model built around claims extracts and committee calendars
This page explains how a Filehorizonbase engagement moves from first call to delivered pack. Use it to brief internal stakeholders before you request a scope.
Discovery call
We confirm lines of business, the reporting audience (board, risk committee, underwriting, or brokers), and hard dates. You leave with a field checklist — not a product tour.
Secure extract handoff
Authorised claims extracts move through your preferred secure channel. We validate keys, dates, and status flags before analysis begins, documenting known gaps in writing.
Analysis & chart drafting
Triangles, severity bands, reopen paths, and large-loss clusters are rebuilt. Commentary is drafted in plain language with definitions your directors can trust.
Walkthrough in Hong Kong or remote
Claims and risk leads review charts together. We capture corrections, then apply up to two revision rounds on wording and exhibits.
Final pack & close-out
You receive the agreed deliverables. Claim-level working files are removed at engagement close unless a retention clause is signed.
What you prepare
- Named business sponsor from claims or risk
- Extracts covering the agreed accident years
- Current reserve or committee papers for context
- List of large losses already under discussion
What we never do silently
- Invent missing cause codes
- Blend report-year and accident-year views without a note
- Issue statutory actuarial certificates
Match this model to an engagement
Browse diagnostics, board packs, briefs, workshops, and exhibit support — then request a scope with your committee date.